Betting Rules

1. Scope of these rules

These rules apply to bets and wagers placed through Rich Royal Casino where the relevant product is available to you. They are intended to provide a clear overview of how betting activity is generally managed. Different games, products or promotions may have additional rules. You should always check the specific rules shown for the game or offer before participating.

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to your activity. If you do not agree with a rule, you should not place a bet or continue using the relevant service. The applicable Terms and Conditions remain important and may contain further requirements about accounts, payments, withdrawals, verification, promotions, privacy and account closure.

• You must use the website only where gambling services are lawful and available to you.
• You must meet the minimum legal age and any other eligibility requirements that apply in your location.
• You must provide accurate, current and complete information when registering and whenever information is requested.
• You must use only your own account and must not allow another person to place bets through it.
• You are responsible for checking the details of a bet before confirming it.
• You should keep your login details secure and notify the operator if you suspect unauthorised account activity.

Rules, game availability, bet types and displayed information may change from time to time. The version shown on the website when you place a bet will generally be the version relevant to that bet, subject to applicable law and the operator’s published terms.

2. Accounts and placing bets

Account requirements

A player may be required to create and verify an account before using betting services. Verification checks may be carried out to confirm identity, age, location, payment ownership and compliance with legal or risk-management obligations. You must provide information that is truthful and must update it if it changes. An account may be restricted, suspended or closed where information cannot be verified, where the rules may have been breached, or where this is required for security, legal or responsible gambling reasons.

You must not create multiple accounts unless the operator has expressly permitted this. You must not use an account on behalf of another person, share access with another person, or use payment methods that do not belong to you. If more than one person has access to an account, the account holder may remain responsible for activity carried out through that account, subject to applicable law and the relevant terms.

Submitting a bet

A bet is normally submitted when you select the relevant product, enter the amount or stake, review the displayed details and confirm the transaction. A bet is not necessarily accepted merely because you have entered information into a betting slip or selected a game. Acceptance may depend on system confirmation and the rules for the particular product.

1. Check the game, market, selection, stake, odds or other displayed terms before confirming.
2. Make sure the correct account and payment method are being used.
3. Confirm that the bet has been accepted by checking the account history, bet record or other confirmation provided on the website.
4. Do not assume that a bet has been accepted if there is an interruption, error message, delayed response or lost connection.
5. Keep a record of the relevant confirmation or reference details where these are provided.

Once accepted, a bet will generally be governed by the rules displayed for that product. A request to cancel, amend or withdraw a bet may not be available after acceptance. If a feature allowing cancellation or changes is offered, it will be subject to the conditions displayed at the time.

3. Game results, odds and settlement

Each game or betting product has its own method for determining results. This may include a random number generator, a published event result, a result supplied by an approved data source, or another process described in the relevant game rules. The applicable game or product rules explain how winning outcomes are identified and how a bet is settled.

Displayed odds, payouts, prize information and other figures are provided for the relevant transaction or game and may be subject to the rules shown on the website. Odds or payout information should not be treated as a promise that a bet will win. Gambling involves risk, and past results do not predict future results.

Settlement principles

• Winning bets are normally settled in accordance with the applicable game rules and the terms displayed when the bet was accepted.
• Losing bets are deducted from the available balance in accordance with those rules.
• Where a result is unavailable, delayed or disputed, settlement may be postponed until the relevant result can be confirmed.
• Where a game or event is cancelled, abandoned, postponed or materially changed, the specific rules for that product will determine the treatment of affected bets.
• A bet may be declared void where the relevant rules provide for this, including where there is a material error or the bet cannot be fairly settled.
• A promotional reward, free bet or other offer may be subject to separate eligibility, wagering, expiry and withdrawal conditions.

The operator may correct an obvious error in displayed information, account records or settlement. If a bet has been settled incorrectly because of such an error, the account may be adjusted in accordance with the applicable terms. Where possible, corrections will be recorded in the player’s account history or otherwise communicated through the website.

Results shown in the game interface, account history or other official record are the primary reference for settlement, subject to correction under the applicable rules. If you believe a result or settlement is incorrect, review the game rules and raise the matter promptly through the support options displayed on the website.

4. Errors, interruptions and prohibited activity

Online services can be affected by technical faults, maintenance, network interruptions, device problems, delayed communications or other events outside the operator’s reasonable control. You should not continue placing bets when the website is displaying an error or when you cannot confirm whether a previous bet was accepted.

If a technical or administrative error affects a bet, balance, result or promotion, the operator may investigate and take reasonable steps to correct the record. This may include voiding an affected transaction, reversing an incorrect credit, restoring an amount that was wrongly deducted, or applying the result that would have been recorded under the relevant rules. Any action will be subject to the applicable terms and legal requirements.

Fair play and account security

You must use the services honestly and for their intended purpose. You must not manipulate a game, interfere with the website, exploit a software weakness, use automated tools where they are not permitted, or engage in conduct intended to obtain an unfair advantage. You must also not use stolen funds, another person’s payment method or false identity information.

• Fraud, attempted fraud, money laundering or other unlawful conduct is prohibited.
• Collusion, account sharing and coordinated activity designed to defeat game rules are prohibited.
• Abusing a technical fault, pricing error, promotion or bonus condition is prohibited.
• Using the website while restricted, excluded or otherwise ineligible is not permitted.
• Providing false documents or misleading information during verification is prohibited.

Where prohibited activity is suspected, access to some or all services may be restricted while checks are completed. Transactions, winnings or promotional benefits may be reviewed in accordance with the Terms and Conditions. Any action taken will take account of applicable law and the information available at the time.

5. Responsible gambling and disputes

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Do not chase losses, borrow money to gamble, or gamble when you are upset, under the influence of alcohol or drugs, or unable to make clear decisions.

• Take regular breaks and keep track of the time and money you spend.
• Use available deposit, spend, time or session controls where offered.
• Consider a temporary break or account exclusion if gambling is no longer enjoyable or feels difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
• Ask for help before a problem becomes more serious.

Responsible gambling tools and support options may vary depending on your location and the services available on the website. Information about available controls can be found in the account area, responsible gambling information or support section. You may also wish to seek assistance from an independent Australian gambling support service or a qualified health professional.

Questions and complaints

If you have a question about a bet, result, account record or rule, contact Rich Royal Casino through the support channels shown on the website. Include relevant details such as your username, the date and time of the transaction, the game or product, the amount involved and any available bet or reference number. Do not send your password or full payment details.

Complaints are reviewed using the information available and the rules that applied to the relevant transaction. You may be asked to provide further information so the matter can be investigated. If you remain dissatisfied, any further review or external complaint option will depend on the applicable terms, your location and the legal framework that applies to the service.

These Betting Rules are general information only and do not replace the specific rules displayed for an individual game or product. Please read all applicable information before placing a bet and do not gamble unless you are legally permitted and able to do so responsibly.