Rich Royal Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Rich Royal Casino website, account services, games, promotions and related features. They form an agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

You should also read any game rules, promotional terms, privacy information, responsible gambling information and other notices published on the website. Those documents may apply to particular services or activities and are included in these terms where relevant. If a specific promotion or game rule conflicts with these general terms, the specific rule will generally apply to that promotion or game.

Rich Royal Casino may update, replace or amend these terms when reasonably necessary, including to reflect changes to services, technology, legal requirements or business practices. The current version will be made available on the website. Your continued use of the website after an update means that you accept the revised terms. If you do not accept a change, you should stop using the relevant services.

You are responsible for checking that the website and its services are lawful and suitable for you to use. Gambling laws may differ between Australian states and territories and may also apply differently depending on where you are located. You must not access or use the website if doing so would breach any law, regulation, court order or other legal restriction that applies to you.

Meaning of key terms

• “Account” means the personal online account created for your use of the website.
• “Website” means the Rich Royal Casino website, including its pages, applications and related online services.
• “Games” means the casino games and other gambling products made available through the website.
• “Promotions” means bonuses, offers, competitions or other incentives displayed by Rich Royal Casino.
• “You” and “your” mean the person accessing the website or using an account.

2. Eligibility, accounts and verification

You must be at least 18 years old to use the website or participate in gambling activities. Rich Royal Casino may ask you to confirm your age before allowing access to an account or particular services. You must provide accurate, current and complete information when registering and must update that information if it changes.

Only one account may be created and used by each person unless the website expressly permits otherwise. An account must be opened in your own name and may not be transferred, sold, shared or made available to another person. You must not register an account on behalf of someone else, operate an account for another person or allow another person to use your account.

You are responsible for keeping your username, password, authentication details and other account information confidential. You must take reasonable steps to prevent unauthorised access to your account and should use a secure password. If you believe that your account has been accessed without permission, or that your account details have been lost or compromised, you should notify the website through the available support channel as soon as possible.

Rich Royal Casino may carry out identity, age, location, payment and source-of-funds checks. You may be asked to provide documents or information that reasonably supports those checks. Until verification is completed, access to some services may be restricted and transactions may be delayed, declined or reviewed. Information supplied for verification must be genuine, readable and consistent with your account details.

An account may be suspended, restricted or closed where information cannot be verified, where there is a suspected breach of these terms, where activity appears unlawful or fraudulent, or where a legal, compliance or responsible gambling concern arises. Any action will be taken in accordance with applicable requirements and the circumstances of the account.

Prohibited conduct

• Using another person’s account, payment method or identity without proper authorisation.
• Creating multiple accounts to obtain an unfair advantage or access an offer more than once.
• Providing false, misleading, incomplete or outdated information.
• Using software, devices, scripts, bots or other tools intended to interfere with the website or gain an unfair advantage.
• Attempting to manipulate games, payment processes, promotions, account systems or other website features.
• Using the website for unlawful purposes, money laundering, fraud or any activity connected with criminal conduct.

3. Deposits, withdrawals and account balances

Available payment methods, processing steps and any applicable conditions will be shown on the website. You may use only a payment method that belongs to you or that you are authorised to use. Rich Royal Casino may require confirmation of ownership or additional information before accepting a deposit or processing a withdrawal.

You should check all transaction details before confirming a deposit or withdrawal. A transaction may be declined, reversed, held for review or subject to additional checks where required by a payment provider, legal obligation, security process or account review. Processing times can depend on the selected method, verification requirements and the relevant financial institution.

You must not deposit funds using a payment method that is unlawful, compromised or connected with another person without proper authority. You must not use the website to move funds between people or accounts, disguise the source of funds or carry out transactions that have no genuine gambling purpose.

The balance shown in your account is an account record and does not create a bank, credit or investment relationship. You should not deposit more than you can afford to lose. Rich Royal Casino does not provide credit for gambling, and you remain responsible for any fees, charges, taxes or other costs imposed by your bank, payment provider or applicable law.

If an account is closed or restricted, any remaining balance will be reviewed in light of these terms, applicable law, verification outcomes and the reason for the action. Funds connected with fraud, unlawful conduct, chargebacks, payment abuse or other prohibited activity may be withheld or handled as required by law. This does not limit any rights you may have under applicable Australian consumer law.

4. Games, promotions and responsible use

You must follow the rules displayed for each game. Game results are determined by the relevant game system and rules. You accept that gambling involves risk and that outcomes cannot be guaranteed. Past results, suggested strategies, displayed information or previous wins do not predict future results.

If a game is interrupted by a technical problem, the relevant transaction and game record may be reviewed. Rich Royal Casino may correct an obvious error, void an affected game or take another reasonable step where necessary to restore the account position or comply with applicable requirements. You should not attempt to take advantage of a known error, display fault or system malfunction.

Promotions are subject to the terms shown with the relevant offer. These may include eligibility requirements, participation limits, expiry conditions, wagering or play requirements, permitted games, withdrawal rules and other restrictions. You should review the complete promotional terms before accepting or using an offer. Unless expressly stated otherwise, a promotion is intended for one person, one account and one household.

Rich Royal Casino may change, withdraw or refuse a promotion where permitted by its terms or where there is suspected abuse, error, manipulation or ineligibility. Promotional rewards must not be treated as guaranteed winnings. If an offer has been credited in error, the relevant credit or associated balance may be corrected after review.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Set a budget before you play and keep track of the time and money you spend. Do not gamble when you are under the influence of alcohol or other substances, upset, tired or experiencing financial pressure.

• Only gamble with money you can afford to lose.
• Set personal spending and time limits and take regular breaks.
• Do not chase losses or increase stakes to try to recover money.
• Do not borrow money or sell possessions to fund gambling.
• Talk to someone you trust if gambling is affecting your finances, relationships, work or wellbeing.
• Use the responsible gambling tools and support options made available through the website.

You may request account limits, a break from gambling or account closure through the available account or support process. A restriction or closure request should be treated seriously, and you must not try to avoid it by opening another account or using another person’s account. If gambling is causing concern, consider contacting an appropriate Australian gambling support service or a qualified health professional.

5. Privacy, website use and legal information

Personal information is handled in accordance with the Rich Royal Casino Privacy Policy and applicable privacy requirements. Information may be collected and used to provide services, manage your account, process transactions, verify identity and age, maintain security, prevent fraud, meet legal obligations and communicate with you about your account or relevant services.

The website may contain links, content or services provided by third parties. Those third parties may have their own terms and privacy policies. Rich Royal Casino is not responsible for information, products or services outside its control, although this does not exclude any responsibility that cannot lawfully be excluded.

You must use the website responsibly and must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit website content without appropriate permission. Website names, logos, text, graphics, software and other materials may be protected by intellectual property rights. You must not introduce malicious code, overload the website, bypass security controls or interfere with its operation.

The website and its content may be changed, suspended or unavailable from time to time because of maintenance, technical issues, security events, third-party services or circumstances outside reasonable control. While reasonable care may be taken to provide accurate and reliable information, no uninterrupted or error-free service can be guaranteed.

To the maximum extent permitted by law, Rich Royal Casino is not responsible for loss resulting from your failure to protect account details, misuse of the website, interruptions outside reasonable control, unauthorised access caused by your actions or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

These terms are governed by the laws that apply to the relevant relationship and use of the website, subject to any mandatory consumer protection or other legal rights that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.

For questions about these terms, your account, a transaction or a website feature, please use the support or contact options made available on the website. We may need to verify your identity before discussing account information. You should keep a copy of these terms and any transaction or promotional information relevant to your use of the website.