Responsible Gaming

Gamble for entertainment

Casino games involve chance, and every wager carries a risk of loss. Results are not guaranteed, and previous outcomes do not predict future results. A winning session does not mean that another win is due, just as a losing session cannot be corrected by continuing to play. Set a budget before you begin and only use money that you can afford to lose without affecting your everyday needs.

Gambling should never be used to pay bills, manage debt, replace employment income or recover money that has already been lost. Do not borrow money, use essential household funds or sell personal belongings to continue playing. If gambling stops feeling like a choice and starts feeling like a necessity, take a break and seek support.

Practical ways to stay in control

• Decide how much time and money you will spend before opening a game.
• Keep gambling separate from money needed for rent, food, utilities, education and other commitments.
• Take regular breaks and avoid playing when you are tired, upset, stressed or affected by alcohol or other substances.
• Do not chase losses by increasing your stakes or playing for longer than planned.
• Keep a record of deposits, wagers and withdrawals so you understand your gambling activity.
• Consider gambling only after your important financial and personal responsibilities have been met.
• Talk openly with someone you trust if you notice changes in your mood, spending or routine.

A budget is a spending limit, not a target. You do not need to use the full amount you set aside. If a limit is reached, stop gambling rather than trying to find additional funds or ways around the limit. Gambling should fit within your circumstances and should not interfere with your housing, food, health, work, study or relationships.

Safer gambling tools and account options

Safer gambling tools can help you pause and keep your activity within a limit. Depending on the options available for your account, you may be able to set deposit, spending or session controls, request a temporary account break, or close your account. Some controls may take effect immediately, while others may be subject to account checks or other operational requirements.

Choosing a control

• Use a deposit or spending limit to restrict the amount added or used during a chosen period.
• Use a session or time reminder to help you notice how long you have been playing.
• Take a temporary break if you need distance from gambling without making a permanent decision.
• Request self-exclusion if you want to prevent access for a longer period.
• Close your account if gambling is no longer appropriate for you.
• Ask for assistance if you are unsure which option is suitable.

Controls are most effective when they are selected before a problem becomes serious. A limit should reflect your personal financial circumstances and should not be increased simply to continue playing. If you request an account break, closure or self-exclusion, treat that decision seriously. Do not open another account or seek other ways to bypass the restriction.

If you share a device or payment method with another person, take reasonable steps to protect your account information. Keep your login details private, log out on shared devices and do not allow another person to gamble through your account. Account controls are personal and may not protect other accounts or services that you use.

If you decide to stop, move away from the game and remove easy access to payment methods where appropriate. You may also find it useful to block gambling websites or applications on your devices, ask someone you trust to help monitor your finances, or take a longer break from gambling-related activity.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the problem at first. You do not need to wait for a crisis before asking for help. Taking concerns seriously at an early stage can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or increasing the amount of a wager.
• Feeling restless, anxious, irritable or preoccupied when you are not gambling.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, using credit or missing payments because of gambling.
• Neglecting work, study, relationships, sleep or other activities.
• Gambling to escape stress, sadness, loneliness, anger or other difficult feelings.
• Making repeated promises to stop or cut back but finding it difficult to do so.
• Feeling guilt, shame or distress after gambling.
• Selling possessions or using essential funds to continue playing.

One sign may be enough to justify taking a break and reviewing your gambling. Several signs can indicate that additional support would be helpful. Speak with a trusted person, a qualified counsellor or an Australian gambling support service. Support is confidential in many settings, and you can ask questions without committing to a particular course of action.

It can also help to consider how gambling affects the people around you. Family members and friends may notice changes in your behaviour, mood or finances before you do. Listening to their concerns does not mean that you have failed. It can be an important first step towards setting boundaries, seeking advice and making a practical plan.

If gambling is causing immediate financial, emotional or personal danger, stop gambling and seek urgent assistance from an appropriate emergency or crisis service. If you or someone else may be at risk of harm, contact emergency services in Australia.

Getting help in Australia

Help is available for people who gamble, as well as for partners, family members and friends affected by someone else's gambling. Australian support services can provide information, counselling, financial guidance and help with making a plan. Services may be available online, by telephone or in person, depending on your location and circumstances.

You can contact a recognised gambling support service, including Gambling Help Online or a service operating in your state or territory. You may also speak with your general practitioner or another qualified health professional. Financial counsellors can help you understand debts, manage essential payments and consider practical next steps.

A simple support plan

1. Stop gambling for the moment and move away from the game or account.
2. Tell a trusted person what is happening and ask them to support your next steps.
3. Review recent gambling activity, spending and any unpaid commitments.
4. Apply a suitable limit, break, account closure or self-exclusion option.
5. Arrange support with a gambling counsellor, health professional or financial counsellor.
6. Remove stored payment details and reduce access to funds if that will help you maintain a break.
7. Follow up regularly and adjust your plan if your circumstances change.

You can ask Rich Royal Casino about available account restrictions or safer gambling options through the usual account support channels. Do not provide passwords, payment card security codes or other sensitive information to anyone claiming to offer gambling support on an unofficial channel.

If you are supporting another person, try to approach the conversation calmly and without judgement. You can explain what you have noticed, encourage them to pause gambling and offer to help them find professional support. Protect your own finances by keeping your accounts, payment methods and essential household funds separate where appropriate.

Age, account responsibility and our approach

Gambling is for adults only. People under the applicable legal gambling age must not create or use an account, deposit funds or participate in casino games. Adults should take reasonable steps to prevent children and other unauthorised people from accessing their account, including using strong passwords, enabling device security and keeping payment information private.

An account should be used only by the person registered to it. Do not let another person gamble on your behalf or ask someone else to use their account for you. If you believe that another person has accessed your account, change your password, stop using the account and request assistance through the usual support process.

Rich Royal Casino aims to provide information that helps players make informed decisions about gambling. Responsible gaming is a shared responsibility. We encourage you to use available account controls, follow applicable laws and seek support whenever gambling may be affecting your finances, relationships or wellbeing.

Remember

• Gambling is a form of entertainment, not a source of income.
• Chance determines game results, and no strategy can guarantee a win.
• Only gamble with money you can afford to lose.
• Set limits before you play and respect them.
• Never chase losses.
• Take a break or request account restrictions when gambling feels difficult to control.
• Ask for help early; support is available for you and the people close to you.

This page provides general responsible gaming information and is not a substitute for professional financial, legal, medical or counselling advice. Gambling laws and support arrangements can differ across Australia. Consider the requirements that apply in your state or territory and obtain professional advice where appropriate.